How do enterprise systems help businesses achieve operational excellence?

How do enterprise systems help businesses achieve operational excellence? a. Define an enterprise system and explain how enterprise software works. b. Describe how enterprise systems provide value for a business. Please read chapter 9 of: Laudon, Kenneth C. and Laudon, Jane P.; Management Information Systems: Managing the Digital Firm I have attached the book as a PDF file. After reading the chapter, you will be able to answer the question. http://dinus.ac.id/repository/docs/ajar/MIS_KC_Laudon.pdf