Identifying service management excellence (Focus on the Service Setting)

I will give some core readings that have to apply, use and explain in this assessment. There are some specific models required to apply and explain in details with the case. The case for this paper has also chosen, I will give you the basic information too. Also, there are some figures required to draw like the service blueprinting. The references should be exceed the numbers that I provide to you. I prefer more in-depth identification and analysis in details.