Starbucks: Delivering Customer Service, July 10, 2006

Write a summary of the following case study using the attached Case Study Summary Format. You must use your own words. Quotes of more than a few words are unacceptable and must be cited in APA style. Case Study: Starbucks: Delivering Customer Service, July 10, 2006. Harvard Business School Publishing. Authors: Youngme Moon and John Quelch Format: Follow the Case Study Summary Format and include the numbered headers. Please use the standard writing format described in the syllabus for the submission of all written work: Arial point 11 font or Times New Roman point 12 font with a single space (0 point) between paragraphs.